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Frequently Asked Questions
Answers to the most common questions about orders, shipping, and payments.
Do you offer financing or payment plans?
Available payment and instalment options, if any, are displayed at checkout.
What's your return policy?
Consumers may return eligible standard-stock products within 30 calendar days of delivery under our voluntary return policy. Please review our Refund and Return Policy for conditions.
What warranty do I get?
Eligible equipment includes a 36-month limited warranty and free one-to-one online product training where stated on the product page.
Where do you ship, and what does it cost?
We offer free shipping to all European Union countries. The shipping discount is applied automatically at checkout, so no code is required. Delivery times may vary depending on the product and destination.
What if my device arrives damaged or needs service?
Please report visible shipping damage as soon as possible, preferably within 48 hours. This does not affect mandatory consumer rights.
Can I cancel or change my order after placing it?
Orders move to our warehouse almost immediately, so reach out right away if you need to fix an address or cancel. Once a tracking number is generated, the order is already with the carrier and can't be canceled — even if tracking hasn't updated yet (carriers can take up to 48 hours to scan it in).
- 3-Year Warranty
- Free 1:1 Training
- Secure Payments
- Free Shipping